FAQs

We accept major credit cards (VISA, Mastercard, American Express) and Klarna payments.

We provide you with an excellent opportunity to track your order by simply indicating your tracking number. As soon as you get the number after a shipment confirmation, fill it in on our "Track Your Order" page and click on Track button. As simple as ABC: you will immediately see where your package is at the moment and which stages your delivery has already gone through.

All of our transactions are based in Euros (€). If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate on the date your card issuer processes the transaction.

Please be advised that your shipping address cannot be revised after the order has been shipped. Kindly update your shipping address to your residential address instead of your vacation address as we do not know how long the destination's customs department will have the package on hold.

Cancellations are only accepted within 20 hours after an order is placed. Please if you have to cancel your order for any reason reach out to us immediately at support@montarioshoes.com if you are able to cancel within the given time frame. We process orders as quickly as possible so cancellations are time sensitive.

Yes! We offer worldwide shipping on all orders.

Our orders are processed and shipped within 24–48 hours.

Once dispatched, delivery via DHL typically takes 4–7 business days, depending on the destination.

The total estimated delivery time is approximately 5–9 business days from the date of purchase.

Please note that delivery times are estimates and may occasionally vary due to customs procedures, carrier delays, weather conditions, or other circumstances beyond our control.

Absolutely! We offer a 60-day return policy on all products. If you are not completely satisfied with your purchase, you may return your order within 60 days of delivery for a refund, subject to the conditions outlined in our Return & Refund Policy.

All return requests must be submitted within 60 days of receiving your order.

To initiate a return, please contact us at support@montarioshoes.com with your order details. Our customer support team will provide further instructions.

Returned items must be unused, unworn, in their original condition, and returned in their original packaging.

Once your return has been received and inspected, refunds will be processed within 10 business days and issued to the original payment method used for the purchase.

Please note that return shipping costs are the responsibility of the customer unless the item received was defective, damaged, or incorrect.

For more information, please refer to our Return & Refund Policy.